Privacy Policy
This Privacy Policy describes how Poppy & Lotus ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from poppylotus.com.
Privacy Policy
Section 1 — What Information We Collect
When you make a purchase, we collect the personal information you provide, such as your name, shipping and billing address, email address, and phone number.
When you browse our site, we automatically collect certain information, including your device’s IP address, browser type, and general usage data, to help us understand how our site is used and to keep it secure.
Email marketing: with your permission, we may send you emails about our products, new arrivals, and other updates. You can opt out at any time (see Section 2).
Wholesale or business customers: if applicable, we may share basic business information (such as business name, address, and tax ID) with financial institutions as needed to process payments or extend business account terms. These institutions are not authorized to contact you for marketing purposes.
Section 2 — Consent
How we obtain your consent
When you provide personal information to complete a purchase, verify a payment method, arrange a delivery, or process a return, we collect and use that information solely for that purpose.
If we would like to use your information for a secondary purpose, such as marketing, we will ask for your explicit consent or give you a clear opportunity to decline.
How to withdraw your consent
You may withdraw your consent to marketing communications, or to our continued collection or use of your information, at any time by contacting us at [email protected] or using the unsubscribe link in any marketing email.
Section 3 — How We May Disclose Your Information
We may disclose your personal information if required to do so by law, in response to a valid legal request, or if you contact us directly regarding an order, requiring us to reference your account or purchase information.
Section 4 — Our Platform
Our store is hosted on WordPress with WooCommerce, which provides the e-commerce platform that allows us to sell our products to you. Your data is stored on a secure server and transmitted using SSL encryption.
Section 5 — Third-Party Services
We work with third-party service providers to help run our business, including payment processors, shipping carriers, and email marketing platforms. These providers only collect, use, and disclose your information to the extent necessary to perform their services for us.
Certain providers, such as payment processors, maintain their own privacy policies governing how they handle your information. We encourage you to review those policies directly.Some third-party providers may be located in a different jurisdiction than you or us, which means your information may become subject to the laws of that jurisdiction if you complete a transaction involving their services.
Links to other sites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
Section 6 — Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Payment information is encrypted using SSL technology and processed by our payment provider, which handles card data under PCI-DSS standards. We do not store full card numbers on our site. While no method of transmission over the internet is completely secure, we work to maintain generally accepted security standards.
Section 7 — Cookies
We use cookies and similar technologies to operate our site, remember your preferences, and understand how visitors use our site. Some cookies are necessary for the site to function; others help us improve your experience or support marketing efforts.
Where required by law, we will ask for your consent before placing non-essential cookies, and you can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
Section 8 — Age Requirement
Our products are intended for adults 21 years of age or older, or the legal age required in your state or region, whichever is greater. By using this site, you represent that you meet this age requirement. We do not knowingly collect personal information from individuals who do not meet this requirement.
Section 9 — Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, which can include the right to access, correct, delete, or restrict our use of your information, and the right to opt out of the sale or sharing of your information (we do not sell personal information).
To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable requests in accordance with applicable law.
Section 10 — Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted to this page. If we make material changes to how we collect, use, or disclose your information, we will provide notice on this page or through other reasonable means.
If our business is acquired, merged, or sells substantially all of its assets, your information may be transferred to the new owner as part of that transaction, subject to this Privacy Policy or a comparable one.
Section 11 — Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected]

