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Frequently asked questions

Answers to common questions about shipping, returns, our products, and your account. Can’t find what you need? Our customer service team is happy to help.

Shipping

Ships within 24 hours (Mon–Fri, excluding federal holidays). Free shipping on orders $49+.

How much is shipping?

Standard U.S. shipping (3–5 business days) is $7, or free on orders of $49 or more. Priority (2–3 business days) is $11.

How do I track my order?

Once your order ships, we’ll email you the tracking information. If you have an account, you can also view your orders under My Account › Orders.

Returns

30-day returns, opened or unopened.

What's the return policy?

You can return any product within 30 days of delivery, opened or unopened, for a full refund to your original payment method. There’s no restocking fee.

How do I start a return?

Contact us with your order number and we’ll send you a prepaid return label. Refunds are issued within 3–5 business days after the carrier scans your return.

Products & safety

What to know before you buy.

Are these products FDA approved?

Botanicals like ours are sold as dietary supplements, which the FDA does not pre-approve. Always read the label, and talk to your doctor if you have questions about a product.

Can I take these with my medication?

Always check with your doctor or pharmacist first. In particular, don’t combine kanna with SSRIs, SNRIs, or MAOIs, and don’t combine kava with alcohol or medications that affect the liver.

Why 21+?

We only sell to adults 21 and older. Some botanicals can interact with alcohol and medications, and age rules vary by state, so one standard everywhere keeps things simple.

How should I store them?

Cool, dark and dry — the pantry, not the bathroom. Keep gummies out of hot cars, keep packages sealed, and follow the storage directions and best-by date on each label.

Who makes the products you carry?

Everything we carry is made by the brand listed on the product page, and each brand sources its own ingredients. For details about a specific product, check the label or contact us and we’ll help you find out.

Account

Orders, sign-in, and housekeeping.

How do I delete my account?

Contact us and we’ll take care of it. Order records we’re legally required to keep are retained as described in our Privacy Policy; everything else is removed.

Still have questions?

Our customer service team typically replies within one business day.

Contact us →